FAQ

 

We have put together a list of frequently asked questions however you can ask us anything and we’ll get back to you as quickly as possible with an answer or solution, please contact us.

FIRST ENGAGEMENT WITH CWC

 

What sectors/industries do you support?

We work in most financial and regulatory industries.

 

Where are you based?

We are a client focused, bespoke consultancy firm.  The main offices for CWC are in Kent where the back-office team are located. Consultants (when not working from home) may find it necessary to work at our client sites which are predominately in London, but may be across the UK depending on the project, or aspect of the project, you are working on.

 

What hours are you available by phone or email?

Our office hours are 9am-5pm, however our landline is manned 24/7 and we can always be reached by email. Please email one of our team or admin@cwc.co.uk if you need any support.

 

Do you help with Training and Development?

CWC have created a number of guides, as well as third-party links, to assist with your understanding of different areas relevant to our business. We do not provide further training or development to our consultants, as we engage with consultants who have the specialist skills required to assist with providing solutions to CWC’s clients. In general, you are responsible for your own training and development requirements, together with associated costs. However, there may be times when our client will require specific skills or qualifications and, in this situation, we might offer specific training to consultants. This would be offered at our discretion on a case-by-case basis.

 

Where can I find more information about your policies as a company?

For more information on our policies please refer to the Employee Handbook and Policies documents posted on the consultant portal, under Guides & Information.

 

IR35 RULES
What do I need to know?

We cannot advise you on the IR35 rules and would recommend that you obtain your own legal and tax advice.  However, we are available to discuss the subject generally, in relation to our position as end-client, the processes around employment status determinations and what it means to be self-employed.  Please contact compliance@cwc.co.uk

 

CONDUCT WITH CWC’S CLIENTS

 

What is the dress code at CWC’s client’s site?

CWC’s clients operate different dress code policies so please familiarise yourself with the specifics ahead of attending the clients' site. The Client Relationship Manager will be able to advise you. Please do remember that when you are working at one of CWC’s client sites you are there as a representative of CWC so should maintain a smart and professional demeanour.

 

How will I find CWC’s client’s policies and procedures?

You will be expected to undertake all elements of the client’s mandatory procedure and conduct training that CWC’s client deems essential to enable you to understand the client, their key policies and expectations, in the best interests of the project. Most clients have will have an internal intranet containing all their policy and procedure documents.

EMAIL ACCOUNT

 

I’m having a problem with my email account, who do I speak to?

Please contact the team at admin@cwc.co.uk for assistance.

 

What should I do if I forget my password?

Please contact the team at admin@cwc.co.uk for assistance, who can re-set your password.

 

Can I use my CWC email address on CWC’s client’s network?

Your CWC email address is accessible on most of CWC’s client’s networks however we ask that you please familiarise yourself with the client's security/document classification policy and under no circumstance should the client’s confidential documents be saved onto personal devices or e-mailed outside the client or CWC email system.

 

When my employment ends, what happens to my email account?

When you finish an engagement with our client, if we cannot place you with another project or with a different client and we give you notice terminating your employment, your CWC email account will be suspended shortly after. If you then re-engage with CWC on another project, your account will be re-activated and usually your past mails will be archived, although we cannot guarantee this. Please be advised that it may be against the client’s policies to forward any client emails to your personal account and this would also be in breach of your company’s contract with us.

TEAM QUERIES

 

Who are the Senior Management Team members (SMT)?

The contact details of the SMT for your project will be provided to you prior to the project start date, via CWC email.

 

Who do I speak to if I have an issue with another consultant?

You should speak to your (SMT) contact or speak to the team at admin@cwc.co.uk.

 

Who do I speak to if I’m worried about my team’s performance?

We suggest that you speak to your SMT member contact or speak to the team at admin@cwc.co.uk 

Why do I need to complete timesheets?

Timesheets are mandatory and they are predominantly used to confirm the number of days the consultant has worked on a client project during the engagement. The supplier invoice is validated against timesheet portal before it is released for payment and the data from timesheet portal is used for internal reporting purposes.

 

ABSENCE
 
Who do I tell if I want to take holiday during the client project?

We manage a holiday planner and have a system for approving holiday requests, as follows:

  • You should discuss your planned dates with your project lead/client and obtain their approval in writing

  • Then complete our Absence Request Form, a copy of which can be found on the CWC Portal under Guides and Information

  • Email your completed form and project lead/client approval to compliance@cwc.co.uk

  • We will then check your requested dates, before confirming approval. Please note, any arrangements you make are at your risk until we have confirmed approval.

 

This does not need to be done for Bank Holidays, where you are expected to take the day as part of your Bank Holiday entitlement.

 

Who do I tell if I need to take time off due to illness?

If your unavailability is due to illness, please advise the SMT or Client Relationship Manager (if you do not know who this is please speak to the back office team or email admin@cwc.co.uk). Also email any correspondence to compliance@cwc.co.uk so we can update the planner.

 

GENERAL
 
Is there a number I can call if I have any other questions?

Our office number is 0207 416 6730. Alternatively, you should email admin@cwc.co.uk

 

I have a suggestion, who do I send it to?

We welcome all suggestions or comments, so please send these to admin@cwc.co.uk

 

CONTRACT
 
Who do I talk to if I have any questions about my employment contract?

For any questions specifically relating to your employment contact, please contact Faye.lygo@cwc.co.uk

 

What happens the client decides to terminate my engagement?

This will be dealt with on a case-by-case basis by the CWC Managing Partner responsible for Sales.

 

DON'T SEE YOUR QUESTION HERE?

You can ask us anything and we’ll get back to you as quickly as possible with an answer or solution, please contact us.